Help center

Everything you need to know about running giveaways with SwagDrop.

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Getting started

Learn the basics of SwagDrop and get up and running.

What is SwagDrop?

SwagDrop is a platform for running prize giveaways at events. Organizers create campaigns with prizes, share a link or QR code with attendees, and prizes are randomly assigned when the campaign closes. Participants reveal their prize through a fun scratch card experience.

How do I create an account?

Click Sign in in the top right corner. Enter your email address and we'll send you a verification code. Enter the 6-digit code to complete sign-in. No password needed — we use email-based authentication to keep things simple and secure.

Is SwagDrop free to use?

SwagDrop is currently free to use.

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Creating campaigns

Set up giveaways with prizes and quantities.

How do I create a campaign?

After signing in, click Create your first campaign on the homepage, or go to your dashboard and click the create button. Give your campaign a name and add one or more prizes with quantities.

Can I add multiple prizes?

Yes. Each campaign can have multiple prize types, each with its own name and quantity. Use the Add prize button to add more rows when creating or editing a campaign.

Can I edit a campaign after creating it?

Yes, you can edit campaign details and prizes while the campaign is still in Draft or Open state. Go to your dashboard, select the campaign, and click edit.

What are the campaign states?

Draft — Your campaign is being set up. You can edit everything freely.
Open — The campaign is live and accepting participants.
Closed — Prizes have been randomly assigned and results are visible to participants.

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Managing prizes

Configure prize types and quantities for your giveaway.

How do I set prize quantities?

When creating or editing a campaign, each prize row has a quantity field. This controls how many of that specific prize will be given away when the campaign closes.

What if there are more participants than prizes?

Not all participants will win — that's part of the fun! Prizes are randomly assigned among all participants, so some may not receive a prize.

Can I add prizes after opening a campaign?

You can edit prizes while the campaign is open. However, plan your prize list carefully before participants start joining to ensure a smooth experience.

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Sharing & QR codes

Get participants into your campaign quickly.

How do participants join my campaign?

Share the campaign link or QR code with your audience. Participants visit the link, enter their name, and join. No app download or sign-up required — it works in any mobile browser.

Where do I find the QR code?

On the campaign management page, you'll see a QR code after opening the campaign. You can display it on a screen at your event, print it out, or download it as an image.

Can I share the link on social media?

Absolutely. The join link works anywhere — social media, email, messaging apps, or displayed on a screen at your event. Anyone with the link can join while the campaign is open.

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Participant experience

What participants see when they join a giveaway.

Do participants need to create an account?

No. Participants just enter their name and join — no email, password, or app download needed. The experience is designed to be as frictionless as possible.

Can someone join multiple times?

The system tracks participation to ensure fairness. Each participant gets one entry per campaign.

How do participants see their results?

After the campaign closes, participants can revisit their link to see if they won. Winners get to reveal their prize through an interactive scratch card.

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Results & closing

Close campaigns and assign prizes to winners.

How do I close a campaign?

On the campaign management page, click the Close button. This triggers the random prize assignment and makes results available to all participants.

How are prizes assigned?

Prizes are randomly distributed among participants when you close the campaign. The process is fair and fully automated — no manual selection involved.

Can I reopen a closed campaign?

No. Once a campaign is closed, results are final. Make sure all participants have joined before closing. You can check the participant count on the management page.

How do winners see their prize?

Winners see an interactive scratch card that reveals their prize when scratched. It adds a fun, suspenseful moment to the giveaway experience.

FAQ & troubleshooting

Common questions and solutions to issues.

I didn't receive a verification code

Check your spam or junk folder. The code expires after a few minutes, so try requesting a new one if it doesn't arrive. Make sure you entered the correct email address.

A participant can't join my campaign

Make sure the campaign is in the Open state — participants can only join open campaigns. Double-check that you're sharing the correct link or QR code.

I accidentally closed my campaign too early

Unfortunately, closing a campaign is final. In the future, verify the participant count on the management page before closing to make sure everyone has joined.

Need more help?

If you have a question that isn't covered here, reach out to us via email using the link in the footer. We're happy to help!